Secbase

Passes on the letter: Roger Wakefield (VP of HR IT) authored on July 11 and Holly Langerfield (Director of Procurement, explicitly carrying the number to finance) on July 7 — both inside the 45-day window. But the window is emptying in real time; with no traffic since, C1 flips to failing around August 25.

What the pass conceals: the actual economic chain above Holly has never been on a thread. Her CFO appears only by reference ("our CFO is asking questions"), and Sarah Newburg — named in May as the leader of the business unit YellowSail supports — has authored nothing in 101 days. Sponsorship is currently two working-level contacts, both silent since signature.

Failing on both prongs. Four vendor commitments are open past the 14-day threshold — the FLSA workaround (46 days), the seat-count and true-down answer (56 days), and Marcus Williams's security addendum and order form, both past customer-set deadlines of July 15 and 17. Seven customer-last threads sit unanswered past 10 days, four of them past 40.

The counter-evidence matters and is genuine: the payroll export fix ETA was promised on the reporting review and the fix itself landed ahead of schedule, confirmed by the customer. The pattern is not indifference — responses to nudges arrive within days — it is deliverables promised in those responses that then vanish. Holly named the mechanism herself in July: leadership involvement in spring, then "I never received the revised pricing we were told to expect."

Two items matched in ninety days — a thin base, and the plan says so rather than dressing it up. Roger's July 11 note is the real article: an unprompted report that his team's full-period payroll export now runs clean without the manual workaround, closing what he called a real pain point. Holly's July 4 note that the NetSuite integration one-pager was exactly what she needed is procurement utility more than business outcome.

The texture worth noticing: both statements describe relief from friction, not value created. Nothing in ninety days describes YellowSail making Secbase's recruiting, payroll, or reporting measurably better — the value language in this corpus is almost entirely vendor-authored, inside the pricing negotiation.

Failing: two distinct customer authors in the last 60 days — Holly Langerfield and Roger Wakefield — against a threshold of three. The 90-day view shows the narrowing: five Secbase authors were active in late April and May (adding Sarah Newburg, Melanie Witherspoon, Chris Donnelly), and every one outside the renewal-critical pair went quiet as the negotiation consumed the relationship.

No introductions, handoffs, or new names appear anywhere in the trailing 90 days. The entire relationship now routes through two people, both of whom stopped writing the day the deal closed.

Named next things exist: expanding the NetSuite integration to sync additional GL detail (raised by Holly June 29, confirmed as a no-cost configuration change), plus two modules — Advanced Reporting and Mobile Career Pages — contractually included in the new 24-month term. That is a concrete expansion surface, and it passes the criterion as written.

None of it has moved since signature. No kickoff, enablement, or configuration thread exists for either included module or the GL expansion. Included-at-no-cost modules that never activate become next April's "we're not using half of what we pay for" — the setup for the exact ROI argument this renewal barely survived.